Customer Care Policy

 

  • We will be polite and respectful towards the customer at all times

 

  • Our customers can feel rest assured that any workmanship standards that we carry out are under strict guidlines and annual assessment by the National Inspection Council for Electrical Installation Contracting (NICEIC)

 

  • Our friendly team are always happy to discuss and meet with the customers requirements, as well as keeping them up to date and informed to any legislative changes that may occasionally occur

 

  • Our operatives will work within the customers environment with absolute safety, care and respect for their property

 

  • We aim to keep completion of works to a scheduled time frame

 

  • Any complaints will be dealt with promptly on a strict confidential basis

 

  • We aim to work as quietly as possible to avoid any unnecessary stress the customer may be experiencing during their project

 

  • We welcome any feedback on our services to help us provide ongoing future customer satisfaction

Unit 34, Basepoint Business Centre

Waterbury Drive, Waterlooville,

Hampshire. PO7 7TH

 

Tel: (023)92 484333

 

Email: roger@pencolelectrical.co.uk